A Support Engineer should have a degree or diploma in IT, along with 2+ years of experience troubleshooting desktops, laptops, printers, and software systems. Proficiency in Windows, macOS, networking, and basic scripting is essential. Strong problem-solving skills, excellent communication, and the ability to provide timely technical support are critical. The role requires installing, configuring, and maintaining hardware and software while ensuring optimal system performance for end-users.